30-day trial
Read the current published conditions and ask us to confirm any detail before ordering.
Read trial details →OUTTREK supportGet your setup right.
Get your setup right.
Keep it useful.
Start with these practical checks, or send us your vehicle, hub and sensor details so we can help.
IMAGE SPACE · 4:3Hub installation or pairing guide photosupport-hero
Setup guide
Before your first trip.
- Connect suitable power
Check the hub’s supply requirements and choose an appropriate installation.
- Pair compatible sensors
Name each sensor for the place it monitors.
- Choose readings and alerts
Set limits and notification preferences in the OUTTREK app.
- Stay informed when connected
Review reported readings and available alerts; check when they were last updated.
Keep the hub and sensors nearby during pairing. Follow the product-specific instructions in the app; choose the device you own, assign useful names, then test in the final mounting positions. Confirm power requirements before connecting.
Coverage & troubleshooting
Start with the last update.
The readings look old. What should I check?
Check the displayed timestamp, hub power, supported connectivity and sensor reception. Updates follow reporting intervals; opening the app does not force a sleeping sensor to measure again.
A sensor will not pair.
Bring it near the hub, check its battery and follow its pairing procedure. Use the OUTTREK app to add and approve a compatible sensor. Send us the model and any error if it still fails.
I have mobile signal on my phone. Why is the hub offline?
Phone and hub coverage can differ. Confirm the hub’s supported service, installation position, power and active plan. A phone’s signal bars do not confirm the hub’s connection.
Why did I not receive a notification?
Check alert settings, thresholds, armed hours and phone notification permissions. Both the hub and receiving phone need connectivity for remote delivery. Test alerts safely before relying on them.
Can several phones connect locally at once?
The current local plan supports one simultaneous direct Bluetooth app connection. Remote authorised-user limits depend on the hub plan.
Plans & account
Keep hardware and monitoring separate.
Hardware checkout does not activate a monitoring subscription. Review available plans and billing in the OUTTREK app. Enterprise web checkout is not available yet; contact us to arrange your fleet setup.
Before cancelling or changing an existing subscription, confirm the effective date and any remaining charges. Nearby supported Bluetooth use is separate from paid cloud access. Do not start a second plan to resolve an existing billing problem.
Orders, delivery & warranty
Know the terms for your order.
Talk to a person
We’re here to help you choose.
Email info@vexian.com.au or send a product enquiry. Include your vehicle type and what you want to monitor. No guaranteed response time is advertised.
Send an enquiry