Your information

Privacy policy.

This policy explains how VEXIAN PTY LTD, operating OUTTREK, handles personal information through outtrek.com.au, the OUTTREK app, monitoring dashboard, connected products and customer support.

Last updated: 10 November 2026. Privacy contact: info@vexian.com.au. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, we handle information in accordance with them.

Information we collect

• Contact and order information: name, email, phone, billing/delivery address, order contents, payment status and support or return requests.
• Account information: account identifiers, authentication information, linked devices, hub plans and permissions.
• Monitoring information: hub and sensor identifiers, names you assign, readings, reported GPS location and location history where supported, timestamps, battery and connection status, alert settings and events.
• Technical information: IP address, browser/device information, request and security logs, page views, product views and cart interactions.
• Information you choose to provide in enquiries, feedback, fleet quotes and email signup forms.

We collect this directly from you, from connected hardware and apps when you use them, and from providers handling payments, delivery or authentication. If you do not provide information necessary for an order or account, we may be unable to supply that function. You can browse public product information without opening an account or joining the email list.

Why we use it

We use information to supply orders, authenticate users, connect hardware, display readings and reported locations, manage plans, send requested alerts and service messages, provide support and returns, maintain security, investigate misuse, understand website use and comply with legal obligations. Monitoring software evaluates configured conditions and access entitlements automatically; a reading or alert is not an independent assessment that a vehicle or person is safe.

Location data and shared access

Reported hub locations and history can reveal movements of a vehicle and people using it. Device readings and location data are available through the account and permitted shared/fleet access associated with that device. Review who has access before lending, hiring, selling or transferring a monitored vehicle or hub. Fleet operators must provide appropriate notices and obtain any legally required permissions from drivers, staff, hirers and other affected people. Do not use OUTTREK to track someone without lawful authority.

Phone permissions depend on the app feature you use, such as Bluetooth setup, location-related functions or notifications. Review and manage permissions in your device settings. Disabling a permission may prevent the associated function from working.

Payments

Stripe handles hosted payment collection when enabled. We receive order, transaction, payment-status and subscription identifiers and limited payment-method details, rather than complete card numbers or card security codes through our website checkout. Stripe’s own privacy information also applies to its processing.

Cookies, local storage and analytics

We use browser storage and cookies for authentication and security, saving your hardware cart, remembering preferences and remembering whether an email prompt has been dismissed. The OUTTREK website records first-party usage events, including page views, product views and cart actions, using a browser visitor identifier. These events help us understand website use and conversions. Security logs can include IP addresses. Clearing storage or using browser privacy controls can affect saved carts, sign-in and preferences.

Optional third-party analytics may be used where configured and subject to the applicable controls or consent. We do not require a newsletter signup to view recommendations or product information.

Email preferences

The email signup asks for express consent and sends a confirmation request before adding a pending signup to the confirmed mailing list. Marketing messages must provide a way to unsubscribe; you can also contact us to withdraw marketing consent. Order receipts, requested alerts, security messages and other necessary service communications are separate from marketing. An enquiry or a purchase is not, by itself, a newsletter signup.

Who receives information

We disclose information as needed to our hosting, database, authentication, notification, email, payment, mapping, shipping and support providers, and to people you authorise to access your devices. Current services include Cloudflare for website/platform infrastructure and Stripe for payments. App and mapping functions may involve Google services. We may disclose information to professional advisers or authorities when required or permitted by law, or as necessary to investigate fraud, security incidents or legal claims. We do not sell personal information.

Overseas processing

Our service providers may process information outside Australia, including in the United States and other countries in which their infrastructure or support operates. We do not promise Australian-only storage. The precise countries can vary with the provider and service. Contact us for current information about the providers and overseas processing relevant to your account. Where applicable, we take reasonable steps to meet Australian requirements for overseas disclosure.

Security and retention

We use safeguards such as authenticated access, permissions, encrypted connections and encryption of sensitive stored website contact details. No connected system is completely secure. We keep information for as long as reasonably needed to provide services, meet accounting or legal requirements, resolve disputes and maintain security. Device-history availability depends on the applicable hub plan and service settings; it is not a promise of permanent retention. We delete or de-identify information no longer required where reasonably practicable and lawful.

Access, correction and deletion

Email our privacy contact to request access to, correction of or deletion of personal information, or help closing an account. We may verify your identity and explain any lawful reason we cannot comply fully. Some transaction, legal and security records may need to be retained. Account closure, hardware return and subscription cancellation are different actions; ask us to help with each that applies. You can request a copy of this policy in another accessible format.

Privacy complaints

Contact info@vexian.com.au with the details of your concern. We will investigate and respond within a reasonable period. If you remain dissatisfied and the matter falls within its jurisdiction, you can contact the Office of the Australian Information Commissioner.

Updates

We update this policy when our services or information-handling practices change and show the revised date here. A policy update does not by itself authorise an unrelated use of information contrary to applicable law or consent.