Customer information

Website & sale terms.

Last updated: 10 November 2026. These terms apply to OUTTREK website use and direct orders from VEXIAN PTY LTD. Contact: info@vexian.com.au.

Product information and orders

Check product requirements, compatibility, quantities and the total before paying. Prices are in Australian dollars; applicable GST and shipping are included in or identified with the displayed total. Images labelled as illustrations, demonstrations or image spaces are not evidence of final hardware or live readings. Development products are not available to buy and their specifications may change.

We will contact you if a material pricing, stock or order error prevents fulfilment, and offer an appropriate correction with your agreement or cancellation and refund. We will not impose a higher price or substitute a materially different product without your agreement. Keep your order confirmation as proof of purchase.

Hardware and monitoring are separate

Hardware checkout does not activate a hub plan. Any recurring monitoring charge, included features and renewal/cancellation terms must be presented when you activate that plan. Check those terms before subscribing. Remote features depend on supported hardware, an eligible plan where required, connectivity, power, reporting intervals and app permissions. Plans and available history differ; do not assume buying a sensor includes an ongoing remote-monitoring service.

To cancel or query a plan, use the available account/app controls or contact support. Returning hardware does not automatically stop recurring payments. Any separately disclosed third-party terms apply to services purchased through that provider, without reducing your statutory rights.

Installation and safe use

Use products only within their published ratings and installation instructions. Obtain appropriately qualified help for electrical or other regulated work. OUTTREK monitoring is not a substitute for required certified safety equipment, emergency services, insurance, inspections or physical checks. Never rely on an alert being delivered at a guaranteed time. These limitations describe intended use; they do not exclude our responsibilities for goods or services under applicable law.

Accounts and fleet use

Keep access credentials secure, manage sharing carefully and notify us of suspected unauthorised access. Use the service lawfully, including privacy and workplace requirements for monitoring other people or vehicles. Do not attempt to access another customer’s devices, interfere with the service or misuse other people’s information.

Shipping, returns and privacy

Our shipping policy, returns and refunds policy and privacy policy explain those topics. The 30-day change-of-mind offer refunds the full product price for eligible returns; the customer pays return shipping. Existing purchase-specific promises remain valid.

Consumer guarantees and disputes

Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. See our consumer guarantees information. Contact us first about an issue so we can work towards a resolution. You may seek help from the relevant consumer protection agency or exercise your legal rights; these terms do not require you to waive those rights.

Website content and changes

OUTTREK branding, content and software are protected by applicable intellectual property rights. You may use the website for its intended purpose and keep copies of product information or policies relevant to your purchase. We may update website content and these terms prospectively; changes do not retrospectively remove rights or benefits agreed with an existing order. Australian law applies subject to any mandatory protections available to you.