Setup support

Your first-setup checklist.

Prepare your power connection, claim your hub and test your sensors before relying on remote alerts.

Checklist status: aligned with the current app source and published power specification, not yet a completed field-tested installation manual. Final app screens, model-specific pairing and reset procedures still need verification. Check current download links and platform requirements on the App page.

1. Power: nominal 12 V and 24 V systems are supported; 32 V absolute maximum input. Use suitable protection for charging voltages and transients; never exceed 32 V at the input. Check charging voltages and transients with an installer.
2. Owner registration: sign into the Android app with the owner's email. Use Add hub and Scan for hubs; identify your unit and follow its secure pairing and claim prompts.
3. Sensor pairing: use Pair sensor / Start pairing, follow the sensor-specific instructions, identify your device and Add it. Confirm a reported status.
4. Alert thresholds: configure the supported sensor's alert settings, save them and check phone notification permissions.
5. Two connection tests: test nearby Bluetooth first, then separately test an enabled remote alert with the hub and phone online and the direct Bluetooth session ended. Use a safe event.
6. Offline checks: check timestamps, power, hub internet/reception, enabled plan, sensor battery and range.
7. Reset or transfer: contact support for the verified procedure. Hub settings > Remove hub disconnects account ownership but does not erase the hardware or cancel a subscription.

The download includes extra precautions and troubleshooting details. Follow the instructions supplied for your exact hub and sensor model; do not guess reset-button durations.

A tested screen-by-screen guide and video are not available yet. We will link those here when verified.